PUBLIC OFFER AGREEMENT for the provision of online educational services (distance learning of foreign languages)

1. General provisions

1.1. This document is a public offer in accordance with Articles 395, 396, 447 of the Civil Code of the Republic of Kazakhstan and is addressed to an unlimited number of persons.

1.2. Artist: IP Kopanitsa Oleg Leonovich (ONEDONLY.com), BIN/IIN 750330300045, legal address: Almaty, st. Almaly Bak 22, contacts: hello@onedonly.com

1.3. Customer is an individual/legal entity who has accepted the terms of this Agreement by acceptance expressed in the form of payment for Services.

1.4. The Agreement is considered concluded from the moment payment is received into the Contractor’s bank account.

1.5. This Agreement is posted in the public domain and provides the Customer with the opportunity to preview its terms before payment, which complies with the requirements of the Law of the Republic of Kazakhstan "On the protection of consumer rights."

2. Subject of the agreement

2.1. The Contractor undertakes to provide the Customer with educational services in a distance format (online) for teaching foreign languages, and the Customer undertakes to accept and pay for such services.

2.2. Online training is carried out using: • video conferencing platforms (Zoom, Google Meet, etc.); • educational platforms of the Contractor; • electronic educational and methodological materials.

2.3. Essential training conditions (program, course duration, number of classes, schedule, cost) are brought to the attention of the Customer before acceptance of the offer through the website, instant messengers or other official channels of the Contractor.

3. Cost of services and payment procedure

3.1. The cost of the Services is determined in accordance with the Contractor’s current tariffs and is indicated before payment.

3.1.1. The basic cost of the Contractor's educational programs is: - “Group” package (training in a group of up to 3 people, 2 times a week) - 38,000 (thirty-eight thousand) tenge per month; - “Group +” package (training in a group of up to 3 people, 2 times a week and 1 Speaking Club / Open Class) - 48,000 (forty-eight thousand) tenge per month; - “Standard” package (2 individual lessons per week and 1 Speaking Club / Open Class) - 67,200 (sixty-seven thousand two hundred) tenge per month; - “Premium Individual” package (3 individual lessons per week and 1 Speaking Club / Open Class) - 96,000 (ninety-six thousand) tenge per month;

The Contractor has the right to change the cost of educational programs by publishing a new version of this Agreement on the Contractor's website. New tariffs apply only to contracts concluded after the date of publication of the relevant changes.

3.1.2. The Contractor has the right to provide the Customer with discounts, promotional offers, bonuses and special payment terms.

3.1.3. Providing a discount does not change the base cost of the educational program specified in this Agreement.

3.1.4. When calculating the cost of services actually rendered, the organizational fee and the amount of refund, the base cost of the educational program in effect on the date of conclusion of the Agreement is used, excluding discounts, bonuses and special offers provided.3.2. Payment can be made: • one time; • in installments / in installments (if such an option is available).

3.3. Payment confirms: • the Customer's consent to the terms of the Agreement; • understanding of the online learning format; • awareness of return rules.

3.4. Features of payment via Kaspi

3.4.1. Payment for Services can be made by the Customer using Kaspi.kz payment services, including Kaspi Pay, Kaspi QR, Kaspi Red, as well as other Kaspi payment instruments available at the time of payment.

3.4.2. When choosing a payment method through Kaspi, the Customer confirms that: • he independently chooses the payment instrument; • the conditions and fees of the Kaspi payment service are established not by the Contractor, but by the relevant payment organization; • the Contractor's obligation is considered fulfilled in terms of acceptance of payment from the moment of confirmation of a successful transaction by Kaspi.

3.4.3. An electronic payment document (Kaspi check) is an appropriate confirmation of the fact of payment for the Services and acceptance of this Agreement.

3.5. The registration fee is included in the total cost of training and is allocated solely for the purpose of determining the amount of a possible refund. -

4. Procedure for providing online services

4.1. Classes are conducted exclusively online in accordance with the schedule.

4.2. The service is considered provided: • regardless of the actual presence of the Customer; • when the Contractor provides the technical ability to participate.

4.3. Class recordings (if provided) are an additional service and not a mandatory part of the Service.

5. Cancellation of the contract and refund of funds

5.1. The Customer has the right to refuse the Services before the start of training.

5.1.1. If the Contractor has not completed the organizational actions provided for in clause 5.2.3 of this Agreement, the refund will be made in full.

5.1.2. If by the time the Customer refuses the Contractor has already incurred organizational expenses, the refund is made minus the organizational fee provided for in clause 5.2.3 of this Agreement.

5.2. The Customer has the right to cancel the Agreement after the start of training, in this case:

5.2.1. If the Customer attended one (1) or two (2) classes, the refund is made in proportion to the part of the Services not provided, minus the cost of the classes actually conducted, the organizational fee and other expenses actually incurred by the Contractor.

5.2.2. If the Customer attended three (3) or more classes, the Services are considered to be provided in a significant amount, and funds are not subject to return, which corresponds to Article 686 of the Civil Code of the Republic of Kazakhstan on the provision of services for a fee.

5.2.3. Organizational fee

5.2.4. If the Customer is provided with a discount, special offer, promotion, bonus or other form of reduction in the cost of training, the cost of services actually provided, the organizational fee and the refund amount are calculated based on the base cost of training in effect at the time of conclusion of the Agreement, without taking into account the discount provided.The discount is provided to the Customer subject to full execution of the Agreement and completion of training in accordance with the chosen program. If the Customer cancels the Agreement early, the Contractor has the right to recalculate the cost of services provided at the base rates in effect on the date of payment.

5.2.5 When concluding the Agreement and enrolling the Customer in training, the Contractor carries out organizational and administrative actions, including, but not limited to:

• conducting consultations and determining the level of language proficiency; • processing the application and registration of the Customer in the educational system; • selection of a teacher; • reserving a place in a group or teacher’s schedule; • creating an account and providing access to educational platforms; • formation of an individual or group schedule; • organizational support for the start of training.

The cost of the organizational fee is 20,000 (twenty thousand) tenge.

The registration fee is compensation for expenses actually incurred by the Contractor and is not refundable after the occurrence of any of the following events:

• conducting testing and determining the student’s level; •assignment of a teacher; •directions of the class schedule; •providing access to the educational platform; •providing educational materials; • enrollment of the Customer in the training group.

For the purposes of this Agreement, the registration fee is not a payment for educational services and is withheld regardless of the fact of further training by the Customer.

5.3. Attendance at an online class is confirmed:

• attendance register; • video conferencing platform data; • internal electronic accounting systems of the Contractor; • other digital evidence of the Customer’s participation in the lesson.

5.4. The conditions of clause 5.2 do not apply if the impossibility of training arose due to the fault of the Contractor.

5.5. Refunds are made within 10 (ten) business days from the date the Contractor makes a decision on the return or from the date the parties sign the relevant return agreement, if its execution is required.

An application for a refund is submitted by the Customer via the Contractor’s e-mail or in another way expressly provided by the Contractor. Appeals sent through instant messengers and social networks are considered as informational messages and are not considered a proper application for a refund.

5.6. Refunds are made within 10 (ten) business days from the date the Contractor makes a decision on the return or from the date the parties sign the relevant return agreement, if its execution is required.

5.7. Features of returns when paying through payment systems

5.7.1. The Customer is notified and agrees that when paying for Services using bank cards, electronic payment systems, installment services, credit products or other payment instruments, including, but not limited to Kaspi.kz services, refunds are made exclusively in cases and in the manner provided for by this Agreement and the current legislation of the Republic of Kazakhstan.5.7.2. Refunds cannot be made on grounds not provided for in this Agreement, including cases where the Customer has changed his decision to undergo training, does not have time to attend classes, has not achieved the expected result for reasons beyond the control of the Contractor, or has stopped training at his own request.

5.7.3. When considering a refund application, the Contractor has the right to request documents and information confirming the fact of payment, the identity of the payer, as well as other information necessary to identify the payment and verify the validity of the Customer’s requirements.

5.7.4. Refunds are made only to the person who made the payment or to his legal representative, unless otherwise provided by the legislation of the Republic of Kazakhstan.

5.7.5. The refund is made using the same method of payment by which the funds were deposited, unless a different procedure is agreed upon by the parties or is not provided for by the requirements of the bank, payment system or legislation of the Republic of Kazakhstan.

5.7.6. When making a return, the Contractor withholds the cost of services actually provided, the organizational fee, as well as other documented expenses incurred in connection with the execution of this Agreement, if such withholding is permitted by the legislation of the Republic of Kazakhstan and the terms of this Agreement.

5.7.7. The Contractor is not responsible for the processing time of the refund by the bank, payment system, electronic money operator, installment service or other financial organizations involved in the payment.

5.7.8. The period of actual receipt of funds to the Customer’s account depends on the internal regulations of the relevant bank or payment system and may exceed the period for the Contractor to make a decision on the return of funds.

5.7.9. In case of payment for Services through Kaspi Red, bank installments, credit or other financial products of third parties, the Contractor is not a party to the agreement between the Customer and the relevant financial organization and is not responsible for the Customer’s obligations to such organization.

5.7.10. In the event of a dispute regarding the fact of payment, the volume of services provided, or the grounds for a refund, the Contractor has the right to use accounting data, bank documents, payment documents, attendance logs, educational platform logs, correspondence history of the parties and other acceptable evidence.

5.7.11. The Customer confirms that before payment he was given the opportunity to familiarize himself with this Agreement, including provisions on the procedure for providing services, rules for attending classes, organizational fees, conditions for canceling the Agreement and the procedure for returning funds.

5.7.12. Making payment for the Services is an unconditional confirmation of the Customer’s familiarization with this Agreement and his full agreement with all the terms of this public offer.

6. Transferring and skipping online classes

6.1. The Customer has the right to request a postponement of the lesson by notifying the Contractor at least 24 hours before the start of the lesson.

6.2. If the notice period is not met, the lesson is considered completed.6.3. Missed online classes due to personal reasons of the Customer will not be compensated, which will be brought to his attention in advance.

6.4. If a lesson is postponed at the initiative of the Contractor, the Customer is provided with an alternative date or form of participation.

7. Installments and payment in installments

7.1. Installment is a method of payment, not a division of services.

7.2. If payment deadlines are violated, the Contractor has the right to suspend access to online classes.

7.3. If the Customer cancels the Agreement after attending two or more classes, the obligation to pay the full cost of the course remains.

7.4. Features of payment via Kaspi Red / Kaspi installment plan

7.4.1. In case of payment for Services using Kaspi Red or installments provided by Kaspi, the Customer understands and agrees that: • installment plan is provided by a third party (Kaspi); • The Contractor is not a party to the credit or installment agreement between the Customer and Kaspi; • the Customer's obligations to Kaspi do not depend on the fact of refusal of the Services.

7.4.2. Refunds when paying through Kaspi are carried out exclusively in the manner and in cases provided for in this Agreement.

7.4.3. If a refund is required, it is made: • in the same way the payment was made; • within the framework of technical procedures of the Kaspi payment system; • without the Contractor's responsibility for the timing of funds crediting, depending on Kaspi.

8. Rights and obligations of the parties

The Contractor undertakes: • provide access to online classes; • provide qualified teachers; • comply with the stated program.

The customer undertakes: • ensure the availability of the Internet and technical means; • comply with the rules for participation in online learning; • make payments on time.

9. Personal data

9.1. By accepting the Agreement, the Customer consents to the processing of personal data in accordance with the Law of the Republic of Kazakhstan “On personal data and their protection.”

9.2. Processing is carried out solely for the purpose of fulfilling the Agreement.

9.3. Withdrawal of consent is possible, but may result in the impossibility of further training.

10. Liability and dispute resolution

10.1. The parties bear responsibility in accordance with the legislation of the Republic of Kazakhstan.

10.2. Disputes are resolved through negotiations, and if no agreement is reached, in the courts of the Republic of Kazakhstan.

11. Final provisions

11.1. The agreement is drawn up in compliance with the principles: • integrity; • reasonableness; • balance of rights of the parties.

11.2. The invalidity of a particular provision does not entail the invalidity of the Agreement as a whole.

11.3. The official channels of interaction between the parties are the Contractor's website, the Contractor's e-mail, as well as other communication channels directly specified by the Contractor in writing.

Correspondence via WhatsApp, Telegram, Instagram, Facebook Messenger, other messengers and social networks is for informational purposes only and is not in itself an official method of filing claims, applications for refunds, notices of cancellation of the Agreement or other legally significant messages, unless otherwise expressly confirmed by the Contractor in writing.